Highland House B&B
Bed & Breakfast Terms And Conditions

Acceptance of Terms and Conditions
When we confirm your booking with us, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
When you make a booking with us and we have received the required deposit or taken a debit or credit card number,or cheque to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. Please read our terms and conditions of booking below.
PRICES
Prices stated are per room per night based on two people sharing and include a full Scottish breakfast. Single occupancy rates are available on request. Prices are inclusive of VAT.
RESERVATIONS & DEPOSIT
A deposit equivalent to the cost of one night’s accommodation is required to secure your reservation at Highland House B&B. We accept payment by cash, cheque (payable to ‘Mrs J Austin’) or debit / credit card. There is no additional fee for payment made by debit card or other means. Payment can be made through our booking system or directly with us. The balance is payable on the morning of your departure from our accommodation.
CANCELLATION
In the event of cancellation within 7 days of the agreed arrival date we will make all reasonable effort to re-let the accommodation, but if this fails, guests are kindly reminded that they are liable for the full cost of the booking. Cancellation more than 7 days prior to the agreed arrival date will result in the loss of deposit unless the room is re-sold.(Less any fee charged to us by our booking agent). Non arrivals will be charged for the entire booking. We suggest that guests take out adequate travel insurance to cover unforeseen cancellations.
Where deposits are paid by debit/credit card, it is agreed between the parties that in the event of cancellation we may debit the guest’s debit/credit card with the full amount of the cancellation.
NON-AVAILABILITY
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
ARRIVAL AND DEPARTURE TIME
Our standard check-in hours are between 4pm and 7pm and guests are kindly asked to let us know in advance their estimated time of arrival between these hours. Please contact us in advance if you intend to arrive after 7pm, outside of these hours by prior arrangement only. We request that rooms are vacated by 10.30am on the day of departure.
DAMAGES AND BREAKAGES
You are responsible and liable for any breakages or damage which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor damage or breakages, but we reserve the right to make a charge to the guest’s credit / debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
OUR LIABILITY
Highland House B&B is situated within approximately 1 acre of gardens and adjacent to farmland.  Whilst guests are welcome to use the amenities and grounds, they are reminded that they do so entirely at their own risk and are asked to respect the local environment.
No responsibility can be accepted for loss, damage or injury to users or their belongings. We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We reserve the right to terminate, without notice, an individual’s stay, where deemed necessary, through unacceptable behaviour, or as a result of actions which are likely to offend others.
Other Terms and Conditions.
Children of 3 years and over are welcome but regrettably we can only accommodate a maximum of two people per room.
Smoking is not permitted anywhere within the house or grounds.
Hot food
Due to the high quality of furnishings, we do not permit the consumption of hot food in the guest bedrooms. Guests are welcome to use the dining room facilities, if required.
Dogs
Unfortunately, guests are not permitted to bring any pets, with the exception of registered assistance dogs.
Access Statement
Highland House is a former croft house with a number of period features. Two of the bedrooms are located on the first floor and one on the ground floor. Unfortunately, the house may not be suitable for those who are permanent users of a wheelchair. Ample car parking is available in the gravelled parking area.
Data
Any data gathered during the course of your booking may be held on our computer. Unless you otherwise request we will store your name and email address in order that we can give you occasional updates on HighlandHouse news and offers. Your details will not be given to any third party. 
Legal
In the event of any dispute between parties it shall be referred to the jurisdiction of the Scottish courts and shall be governed by Scottish law and jurisdiction.